With Palms Associates and here at Mill Creek Landing, we love making life easier for our residents. Our leasing and maintenance teams are always here for you, but we know those little “in-between” moments can happen anytime — early mornings, late nights, or right as you’re heading out the door.
That’s exactly why we built our How-To Video Library, created entirely in-house with real care and real scenarios in mind. These quick guides walk you through common household hiccups that don’t always need a full-service call but can definitely interrupt your day.
You’ll find them at the top of your Rent Café Resident Portal under “How to Videos.”
Current Videos Include:
· AC Quick Guide
· Heating Quick Guide
· Garbage Disposal Guide
· Thermostat Guide
· Clogged Toilet Guide
· New Resident Information Guide
· Appliance Care Guide – coming soon!
These videos are your friendly little bit of “maintenance magic,” and honestly — very few management companies offer anything like this. Palms Associates continues to lead the way because we genuinely care about giving you helpful tools right at your fingertips.
Videos vs. When to Call Us
Use the videos for light troubleshooting but never feel obligated to handle anything major on your own. That’s why we are here!
Our maintenance team is available during regular hours, and for urgent issues — like no heat, no AC, or water leaks — we offer 24-Hour Emergency Maintenance.
(Just a quick reminder: lockouts can’t be handled after hours for safety reasons.)
Every video is a result of the same heart that drives everything at Mill Creek Landing and Palms Associates: a desire to support and serve our residents with excellence. We’re proud to lead the way with resources that make your apartment feel even more like home.
So, the next time you need a quick answer, a quick fix, or just a little reassurance, hop onto your Rent Café portal and take a peek. These videos were made just for you — so take advantage and enjoy!